***Please note that the Customer Service Centre is now closed. We are unable to answer any further customer queries.***
Please see below for full details of this update.
- The Joint Administrators declared and paid a dividend of 3.21p in the £ to all known unsecured creditors with an agreed claim in the Administration on 28 May 2021.
- A small proportion of the payments that we made were unsuccessful and bounced back to us due to out of date customer bank account details.
- Provided your payment shows as unsuccessful in our records, you may still be able to claim the amount you are owed from the Insolvency Services Account (“ISA”) (see below). Please see the ‘Customer FAQs’ below for information on how to claim from the ISA.
- Our Customer Service Centre is now closed, and we are unable to answer any further customer queries after this time.
Ed Boyle and David Pike were appointed Joint Administrators of Elevate Credit International Limited – in Administration (the ‘Company’) on 29 June 2020.
On 28 May 2021 the Joint Administrators declared and paid a dividend of 3.21p in the £ to all known unsecured creditors with an agreed claim in the Administration.
This payment was made electronically to more than 40,000 creditors. A small proportion of the payments that we made were unsuccessful and bounced back to us due to out of date bank account details. Please note that we have not received any interest from holding the funds that have returned to us, and that no profit has been made from holding these funds.
Further payment attempt
From June 2021 we undertook a process to match unsuccessful payments to customers, and arranged for a second payment attempt to be made to customers who provided updated bank account details.
We have processed a subsequent payment run to customers who provided updated bank account details.
Will not be making any further payment attempts to those customers who have not successfully received their dividend payments.
Unsuccessful dividend payments
If you do not believe that your dividend payment has been successful, you may still be able to claim the dividend payment, but not from the Administration.
We have now sent any funds that we hold relating to unsuccessful dividend payments to the Insolvency Services Account (‘ISA’). This is a Government controlled bank account, and this process is in line with standard insolvency procedure.
If the dividend payment made to you has not been successful, and this is reflected in our records of unsuccessful payments, you will be able to claim the amount directly from the ISA. To do so, please contact them using the methods below, and include your name, customer number, address and the name of the Company, being Elevate Credit International Limited.
Telephone: 0300 678 0015
Online form: https://www.insolvencydirect.bis.gov.uk/externalonlineforms/GeneralEnquiry.aspx
Customer Service Centre
At 5pm on 30 June 2021 the Sunny Customer Service Centre permanently closed. We can no longer answer any customer queries by email or otherwise.