Robert Spence and Joshua James Dwyer of Interpath Advisory were appointed Joint Special Administrators (“JSAs”) of Contis Financial Services Limited (“the Company” or “CFSL”) on 30 January 2025. The Company ceased to trade on administration.
BackgroundThe Company offered payments services and pre-paid cards to UK customers. When the Company went into special administration, all customer accounts were frozen. We are now working to return the money held in customer accounts (
Relevant Funds) to customers.
The Company also traded under the business name Solaris, and partnered with multiple distributor programs, so a customer’s account may have been branded under names including:
- credEcard
- Trilogy
- Engage
- Wirex
- Ffrees
- Plutus
Notice that the Customer Claim Portal has been opened.
We have previously contacted customers (for whom we hold contact details) with invitations to submit their claims on a Customer Claims Portal. As part of this, we provided customers with their unique ID for logging into the Customer Claims Portal and advised customers of their account balance per the records of the Company. If you are a customer and haven’t received your unique ID and/or confirmation of your account balance, please contact ContisFScustomers@interpath.com.
Customers should submit their claim and provide their bank account details on the Customer Claims Portal - www.ips-docs.com.
Important - application made for Distribution Plan to be approved
We have filed an application (the “Application”) at the High Court (“Court”) seeking the approval (i) of a distribution plan for the return of safeguarded funds (“Relevant Funds”) held by the Company to Customers (the “Distribution Plan”) and (ii) for the setting of a deadline (the “Hard Bar Date”) for Customers to submit their claim for the return of safeguarded funds (a “Relevant Funds Claim”).
The Application is listed to be heard between 17 and 19 November 2026. The time and date of the hearing is expected to be confirmed the day before the hearing is to be held, and we will provide an update here when this information is available. Alternatively, Customers can find the information online at the Business and Property Division Rolls Building Daily Cause List, Insolvency and Company’s Court. This hearing will take place in person at The Business and Property Courts of the High Courts of Justice, The Rolls Building, 7 Rolls Building, Fetter Lane, London, EC4A 1NL, United Kingdom.
Please note that you are not required to attend the hearing. However, if you wish to attend, in the interest of managing any participation and assisting the Court in this regard, notice of attendance is kindly requested to be given in advance and ideally 3 business days before. To confirm your attendance, please email ContisFScustomers@interpath.com.
An Explanatory Statement, along with various other Application documents, are available under the Statutory Notices and Reports section below.
Requesting physical documentsShould you require a hard copy of any report or other document available, currently or in the future, please contact us:
- by email to ContisFScustomers@interpath.com; or
- in writing to The Joint Special Administrators of Contis Financial Services Limited, c/o Interpath Advisory, 5th Floor, 130 St Vincent Street, Glasgow, G2 5HF.
- by phone on 0203 989 2922
Being Alert to Scams
All customers should remain alert to the possibility of fraud. The JSAs will not contact customers directly by phone. If you are approached by a third party offering to recover funds, proceed with caution.
More information about this can be found on the FCA website here.