Contis Financial Services Limited – in Administration

Robert Spence and Joshua James Dwyer of Interpath Advisory were appointed Joint Special Administrators (“JSAs”) of Contis Financial Services Limited (“the Company” or “CFSL”) on 30 January 2025. The Company ceased to trade on administration.


Background

The Company offered payments services and pre-paid cards to UK customers. When the Company went into special administration, all customer accounts were frozen. We are now working to return the money held in customer accounts (Relevant Funds) to customers. The Company also traded under the business name Solaris, and partnered with multiple distributor programs, so a customer’s account may have been branded under names including:

  • credEcard
  • Trilogy
  • Engage
  • Wirex
  • Ffrees
  • Plutus

Notice that the Customer Claim Portal has been opened.

We have previously contacted customers (for whom we hold contact details) with invitations to submit their claims on a Customer Claims Portal. As part of this, we provided customers with their unique ID for logging into the Customer Claims Portal and advised customers of their account balance per the records of the Company. If you are a customer and haven’t received your unique ID and/or confirmation of your account balance, please contact ContisFScustomers@interpath.com.

Important - Bar Date Notice

The JSAs have set a Bar Date of 19 December 2025 to assist with the return of customers’ funds as soon as practicably possible. This is the deadline for customers to submit a claim for money in their account held by the Company under the Electronic Money Regulations 2011 (Relevant Funds Claim). If customers do not submit a claim by this date, they may lose their entitlement to have their funds returned to them.

The Bar Date only applies to Relevant Funds Claims and does not relate to any other type of claim that you may have against CFSL.

Customers should submit their claim on the Customer Claims Portal - www.ips-docs.com.

The formal Bar Date Notice and FAQs are available under the Statutory Notices and Reports section below.



Requesting physical documents

Should you require a hard copy of any report or other document available, currently or in the future, please contact us:

  • by email to ContisFScustomers@interpath.com; or
  • in writing to The Joint Special Administrators of Contis Financial Services Limited, c/o Interpath Advisory, 5th Floor, 130 St Vincent Street, Glasgow, G2 5HF.
  • by phone on 0203 989 2922

Being Alert to Scams

All customers should remain alert to the possibility of fraud. The JSAs will not contact customers directly by phone. If you are approached by a third party offering to recover funds, proceed with caution. More information about this can be found on the FCA website here.

Statutory notices and reports

02_25 – General – Customer FAQs 
02_25 – General – Notice of Appointment 
02_25 – General – Claim form – Creditors 
02_25 – General – Notice of appointment letter to Creditors_Suppliers 
02_25 – General – Notice of appointment letter to Customers 
02_25 – Initial Meet_Proposals–Customers and Creditors re Proposals & IM 
02_25 – Initial Meet_Proposals – Joint Special Administrators’ Proposals 
02_25 – Initial Meet_Proposals–Notice of physical meeting 
02_25–Initial Meet_Proposals–Customers’ & Creditors’ guide-initial meet 
02_25 - Initial Meet_Proposals – Claim Form – Creditors 
02_25 - Initial Meet_Proposals – Claim Form – Customers 
02_25 – Initial Meet_Proposals – Specific Proxy form – Creditors 
02_25 – Initial Meet_Proposals – Specific Proxy form – Customers 
03_25–Initial Meet_Proposals–Customers and Crs re approval of Proposals 
08_25 – Reports – Joint Special Administrators’ First Progress Report 
Customer guide for submitting a claim 
11_25–Customer Claims–Soft Bar Date–Cover letter (Crs-not claimed) 
11_25–Customer Claims–Soft Bar Date–Cover letter (Crs-claimed) 
11_25–Customer Claims–Soft Bar Date–Notice of Soft Bar Date (19 Dec 25) 
11_25 – Customer Claims – Soft Bar Date – FAQs 

Robert Thomas Spence and Joshua James Dwyer are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales.

We are bound by the Insolvency Code of Ethics.

The Officeholders may be Data Controllers of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy Policy.


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© 2026 Interpath Ltd (registered no. 13225134) is a limited company registered in England and Wales (trading as “Interpath Advisory”). All rights reserved.