Viola Money (Europe) Limited – in Administration

Ed Boyle and James Bennett of Interpath Advisory were appointed the Joint Special Administrators (“JSAs”) of Viola Money (Europe) Limited (“the Company” or “Viola”) on 21 December 2021. James Bennett resigned as Joint Special Administrator with effect from 14 August 2023. Robert Spence was appointed as Joint Special Administrator by Order of Court with effect from 14 August 2023.

Only limited information is available at this early stage of the Special Administration. Our initial actions will be to secure the assets of the Company, including securing all customer safeguarded funds.

Whilst every effort will be made to return funds to customers as soon as possible, it will firstly be necessary for the Joint Special Administrators to secure control of all relevant information, reconcile balances and ensure that the necessary due diligence and know your customer information is present, current and correct. Unfortunately, customers will not have access to their funds while these works are undertaken.

We will update this page and the Frequently Asked Questions (“FAQs”) with any updates on progress and should you have any queries please consult this website in the first instance.

The Joint Special Administrators’ team can be contacted by emailing or calling 0203 989 2733. The helpline is open between 9am and 5pm Monday – Friday (excluding UK bank holidays). If you call out of hours you can leave a voicemail and one of our team will get back to you.

Being Alert to Scams

All customers should remain alert to the possibility of fraud. If you are cold called by someone claiming to be from Viola Money, Viola Black, Viola Business, Interpath Advisory or the FCA, please end the call and call them back using the number above. More information about this can be found on the FCA website at

Statutory notices and reports

Frequently Asked Questions 
Notice of appointment 
Claim form - Creditors 
Claim form - Customers 
Initial letter to creditors on appointment 
Letter to creditors re. Proposals and Physical Meeting 
Joint Special Administrators' Proposals 
Notice of meeting 
Customers' and creditors' guide to the first meeting 
Proxy form - Customers 
Proxy form - Creditors 
Notice of result of meeting 
1st Progress Report 
2nd Progress Report 
Third Progress Report 

How to submit a claim

If you have amounts due to you from the Company as at the date of appointment, you can register a claim by completing a claim form (show above).

Please send your completed claim form, together with supporting documentation, by email to the case contact or by post to:

Viola Money (Europe) Limited – in Administration
C/o Interpath Advisory
5th Floor
130 St Vincent Street
Glasgow G2 5HF

Supporting documentation for your claim includes invoices, statements of account, proofs of delivery, contracts or any other relevant information.

James Robert Bennett and Edward George Boyle are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales.

We are bound by the Insolvency Code of Ethics.

The Officeholders may be Data Controllers of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy Policy.

Contact us

Jojo Bowman
Case contact
Tel +44 (0) 0203 989 2733

Susan Casey
Case Manager

Useful information